Frequently Asked Questions
Explore common inquiries about our technical support portal and subscription plans designed for water treatment professionals.
Can I upgrade my plan later?
Yes, you can upgrade your subscription tier at any time as your field team grows. Contact our support team for seamless transition and onboarding for new members.
What support is included in the Enterprise tier?
Enterprise clients receive dedicated volume licensing, custom onboarding programs, and specialized management resources tailored to large-scale water treatment operations.
How do my technicians access the portal?
You buy the plan online at checkout — no invoice, no sales call. After checkout you'll send us your technicians' email addresses, and each one is set up within one business day. We'll email you the moment your crew's access is live. Every login opens the full fault library, all 30 calculators, the install videos, and the Academy as each lesson goes live.
Is there a contract or commitment?
There is no contract. Every plan — Core · 4, Core · 8, Expert · 4 and Expert · 8 — runs month to month, and you can manage or cancel your team's access at any time.